TERMS & CONDITIONS

A LEGAL DISCLAIMER

Shelby Jo. Beauty & Co. Terms & Conditions
By using our website, booking an appointment, or receiving services from Shelby Jo. Beauty & Co., you agree to the terms below. These are here to protect your time, our time, and the experience for everyone.

Appointments & booking

Appointments can be booked online or by contacting us at (812) 786-6803.
Please arrive on time. If you’re running late, text or call as soon as possible—late arrivals may result in a shortened service to respect the next client.

Cancellations & no-shows

We totally get that life happens. That said, last-minute changes impact our schedule.

Recommended policy language (based on your current booking policy):

Cancellations within 72 hours of your appointment may be charged 50% of the scheduled service total.
Cancellations within 24 hours and no-shows may be charged 100% of the scheduled service total.

(If you’d rather soften the tone, I can rewrite this section to feel more “firm but friendly.”)

Deposits

Some services may require a deposit to reserve your time. Deposits are applied toward your total unless otherwise stated. Deposit terms may vary by service type.

Pricing

All prices listed are starting at and may vary based on factors like hair length/thickness, corrective work needed, timing, product usage, and customization.
Additional charges may apply for add-ons (ex: extra length, toner, vivid add-on, second color).

Payment & payment plans

We accept standard payment methods and may offer financing through third-party services.

Payment plan options may be available through Klarna, Afterpay, Affirm, and Cherry.
A $40 fee applies to payment plan options.
Approval, terms, and repayment are handled by the financing provider (not Shelby Jo. Beauty & Co.).

Refunds

Because services are time-based and customized, we do not offer refunds on completed services. If something doesn’t feel right, please reach out within [48 hours] so we can talk through next steps and make it right when possible.

Results vary

Beauty services are personal and results can vary depending on hair/skin type, maintenance, previous work, and aftercare. We’ll always aim for your goal—and we’ll also be honest about what’s realistic.

Health, allergies & consent

By booking and receiving services, you agree to:

Disclose relevant medical conditions, allergies, sensitivities, or previous reactions
Follow aftercare instructions provided
Understand that some services carry inherent risks (ex: irritation, allergic reaction, fading, or sensitivity)

Permanent makeup & tattoos (important)

Permanent services require specific aftercare and healing time. By booking PMU or tattoo services, you understand:

Results can fade over time and may require touch-ups
Healing varies by person and is influenced by skin type and aftercare
You are responsible for following aftercare instructions to support the best outcome

Intellectual property

All content on this website (text, branding, photos, graphics) belongs to Shelby Jo. Beauty & Co. and may not be copied or used without permission.

Website use

This website is provided “as is.” We make a good-faith effort to keep it accurate and up to date, but we can’t guarantee it’s always error-free.

Changes to these terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page.

Contact

Shelby Jo. Beauty & Co.
314 Pearl St, New Albany, IN 47150
(812) 786-6803